1. Introduction

By continuing to use our Website, you acknowledge and accept the practices described below.

2. What This Policy Covers

This Policy applies to all online platforms, landing pages, and digital forms owned and operated by Rise High Real Estate L.L.C. where this Privacy Policy is displayed. It outlines the types of information we collect, how we handle it, and the choices available to you.

3. Information We Collect

We collect information in ways that help us communicate with you effectively and provide you with accurate real estate guidance.

A. Information You Provide Directly

This includes details you share with us when you submit an inquiry, request project information, register interest in a property, or communicate with us through email, phone, WhatsApp, or forms. This information may include:

• Name
• Email address
• Phone number
• Location
• Inquiry preferences

B. Information Collected Automatically

When you browse our Website, we may automatically collect:

• Device and browser details
• IP address
• Pages viewed and time spent
• Navigation patterns and clicks
• General usage analytics

C. Cookies & Tracking

We use cookies, pixels, and similar technologies to enhance site performance, understand visitor behavior, improve customer experience, and measure advertising effectiveness. (See Section 6 for more on cookies.)

4. How We Use Your Information

We use your information solely to support your real estate journey and improve our services. We may use your information to:

• Respond to your inquiries promptly
• Provide accurate project information and updates
• Share details about related properties you may be interested in
• Coordinate availability checks with developers
• Improve how our Website functions and performs
• Maintain communication through phone, WhatsApp, SMS, or email
• Enhance our marketing and customer experience based on insights

We do not use your information for any unrelated or unauthorized purposes.

5. When We Share Your Information

Your information is treated with care. We may share it only in the following situations:

A. With Developers

We may share your contact details with RERA-registered developers when needed to confirm unit availability, arrange presentations or appointments, or process your request with the developer.

B. With Service Providers

We work with trusted partners who support website hosting, analytics, CRM and communication systems, advertising delivery, and technical maintenance. These providers are required to protect your information.

C. When Required by Law

We may disclose information if legally obligated, for example to comply with court orders, regulatory authorities, or government agencies.

D. Business Continuity

If the company undergoes restructuring or a business transaction, information may be transferred under secure conditions. We do not sell or trade personal information.

6. Cookies & Tracking Technologies

Cookies help us understand how visitors use our Website and allow us to improve your experience. We use cookies for:

• Essential website functions
• Performance and analytics
• Advertising relevance and measurement
• Detecting return visits
• Understanding user preferences

You may manage or disable cookies via your browser settings. Note: Some features of the Website may not function properly if cookies are disabled.

7. Data Protection & Security

We apply reasonable technical and administrative safeguards to protect your personal information from:

• Unauthorized access
• Misuse
• Accidental loss
• Alteration

While we strive to maintain high levels of security, no online system can guarantee absolute safety.

8. Data Retention

We retain your information only for as long as it is needed to:

• Respond to your inquiry
• Maintain communication
• Comply with UAE regulations
• Support ongoing project interest

Once no longer required, the data is securely removed.

9. Your Rights & Choices

Depending on applicable laws, you may have the right to:

• Request access to your personal information
• Update or correct your details
• Request deletion when appropriate
• Withdraw consent for future communication

To exercise these rights, please contact us using the details below.

10. Links to External Websites

Our Website may contain links to third-party websites for convenience. We are not responsible for their privacy practices, their content, or how they manage user data. We encourage you to review their policies independently.

11. Children’s Privacy

Our Website is intended for adults and individuals aged 18 and above. We do not knowingly collect information from minors.

12. Updates to This Policy

We may revise this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date.